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Return Policy for Customized Smoke Accessories from 420Friendliez!

Effective Date: [08/26/2023]

At 420Friendliez, we are committed to providing our valued customers with high-quality custom smoke accessories that enhance their smoking experience. We take pride in the craftsmanship and attention to detail that goes into creating each unique piece. As a result, we want to ensure that our customers understand our return policy for custom smoke accessories.

1. Non-Refundable Items: All custom smoke accessories purchased from 420Friendliez are non-refundable. Due to the personalized nature of our products, we are unable to accept returns or offer refunds for items that have been customized specifically for you. This policy is in place to protect the integrity of our craftsmanship and to maintain the unique character of each accessory.

2. Quality Assurance: We are committed to delivering products that meet our high standards of quality. Prior to shipping, each custom smoke accessory undergoes a thorough quality control process to ensure it meets our specifications. In the rare event that you receive an item with manufacturing defects or damage caused during transit, please contact our customer support within 2 days of receiving the product.

3. Defective or Damaged Items: If you believe your custom accessory is defective or has been damaged during shipping, please follow these steps:

• Contact our customer support team at support@420friendliez.com/314.624.7000 within two days of receiving the product.
• Provide a clear description of the issue and, if possible, include photographic evidence to help us assess the situation.
• Our customer support team will guide you through the necessary steps to resolve the issue, which may include providing a replacement or a suitable solution.

4. Customization Errors: In the event that a customization error has occurred on our part and the final product does not match the specifications you provided during the order process, please contact our customer support team within two days of receiving the product. We will work with you to rectify the error and provide a solution that meets your expectations.

5. Contact Us: If you have any questions or concerns about our return policy or the quality of your custom smoke accessory, please don't hesitate to reach out to our customer support team at support@420friendliez.com/314.624.7000. We are here to assist you and ensure your satisfaction.

Please note that by placing an order with 420Friendliez, you acknowledge and agree to abide by the terms of this return policy.

Thank you for choosing 420Friendliez for your custom smoke accessory needs. We appreciate your support and look forward to serving you with the highest level of craftsmanship and customer service.

SUPPORT@420FRIENDLIEZ.COM, 314.624.7000, 725 KINGSLAND AVE STE 100, ST. LOUIS MO 63130